REFUND POLICY.

The Shuri Foundation is a nonprofit organization, and this Refund Policy governs donations made through our website. As a charitable organization, our refund policy differs from commercial businesses selling products or services.

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Our Commitment

We are committed to transparency and accountability in all our financial operations. We value every contribution and want our donors to have confidence in how their donations are used to support our mission.

 

General Donation Policy

 

Nature of Donations

All contributions to The Shuri Foundation are voluntary charitable donations intended to support our mission of community upliftment, conservation, and inclusive opportunities within the safari and hospitality industries across Africa.

• Donations are not payments for goods or services

• No goods or services are provided in exchange for donations (except donor recognition benefits, where applicable)

• Donations are generally considered final once processed

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Refund Eligibility

 

When Refunds Are Available

We will provide refunds in the following circumstances:

1. Processing Errors

   • Duplicate charges due to technical issues

   • Incorrect donation amounts processed due to system error

   • Unauthorized charges to your payment method

2. Donor Error

   • You made a donation in error (e.g., wrong amount entered)

   • You accidentally made a duplicate donation

   • You selected the wrong donation designation

3. Special Circumstances

   • Exceptional situations evaluated on a case-by-case basis

   • Material misrepresentation in our fundraising communications

   • Program cancellations (for designated donations to specific programs)

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When Refunds Are Not Available

Refunds will generally not be provided for:

• Change of mind after a donation is intentionally made

• Disagreement with how The Shuri Foundation uses funds within our mission

• Donations made more than 60 days ago

• Anonymous donations (where we cannot verify the donor)

• Third-party payment processing fees (these are typically non-refundable)

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Refund Request Process

 

How to Request a Refund

To request a refund, please contact us within 60 days of your donation:

Contact Information:

• Email: donations@theshurifoundation.org

• Phone: +27 64 793 7889

• Subject Line: "Donation Refund Request"

 

Required Information:

• Your full name

• Email address used for the donation

• Date of donation

• Donation amount

• Transaction reference number (if available)

• Reason for refund request

• Proof of donation (receipt or transaction confirmation)

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Processing Timeline

• Refund requests will be reviewed within 10 business days of receipt

• You will receive confirmation of our decision via email

• Approved refunds will be processed within 14 business days of approval

• Refunds will be issued to the original payment method used

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Refund Amount

• Refunds will typically be for the full donation amount

• Payment processing fees charged by third-party processors are generally non-refundable

• Bank or credit card fees from your financial institution are your responsibility

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Recurring Donations

 

Cancellation Policy

You may cancel recurring donations at any time:

• Online: Through your donor account (if applicable)

• Email: Contact us at [donations email]

• Phone: Call [contact number]

Cancellation requests will be processed promptly, but please allow up to 2 business days for the cancellation to take effect.

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Refunds for Recurring Donations

• You may request a refund for the most recent recurring donation charge using the standard refund process

• Refunds are not available for previous recurring donation charges beyond the most recent

• If you wish to stop future charges, please cancel your recurring donation

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Designated Donations

 

Program-Specific Donations

If you made a designated donation to a specific program or project:

• Funds will be used exclusively for that designated purpose

• If the designated program is cancelled or cannot be completed, you will be notified

• You may choose to redirect your donation to another program or request a refund

• If a program is overfunded, excess funds will be used for related programs unless you request a refund

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Restricted Donations

For donations with specific restrictions:

• We will honor all donor-imposed restrictions

• If we cannot comply with the restriction, we will contact you to discuss alternatives or arrange a refund

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Memorial and Tribute Donations

Donations made in memory or honor of someone are subject to our standard refund policy, with special consideration given to:

• The sensitivity of the situation

• Whether acknowledgment cards have been sent

• The timeframe of the donation

Please contact us directly to discuss these situations.

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Event Sponsorships and Tickets

 

Event-Related Contributions

For donations associated with events, galas, or fundraising activities:

• Refund availability depends on event-specific terms and timing

• Requests made more than 30 days before an event will generally be honored

• Requests made less than 30 days before an event will be evaluated based on:

  • Our ability to resell tickets or sponsorships

  • Costs already incurred on your behalf

  • Event logistics and planning

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Event Cancellations

If The Shuri Foundation cancels an event:

• Full refunds will be offered

• Option to convert payment to a tax-deductible donation

• Notification will be sent to all registered participants

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Tax Receipts and Refunds

 

Impact on Tax Benefits

• If you received a tax receipt for your donation, a refund may affect your tax deduction

• We are required to inform tax authorities of refunded donations

• We will provide documentation of the refund for your tax records

• Consult your tax advisor regarding the implications of refunded donations

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Revised Tax Receipts

If a partial refund is issued, we will provide:

• An updated tax receipt reflecting the reduced amount

• Documentation explaining the adjustment

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Disputes and Chargebacks

 

Direct Communication First

Before initiating a chargeback with your bank or credit card company, please:

• Contact us directly to resolve the issue

• Allow us the opportunity to address your concerns

• Work with us to find a mutually acceptable solution

 

Chargeback Process

If you initiate a chargeback:

• We will provide documentation to your financial institution

• Chargebacks may result in additional fees imposed by payment processors

• Fraudulent chargeback claims may result in your inability to donate in the future

• We reserve the right to pursue appropriate legal remedies for improper chargebacks

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Payment Processing

 

Third-Party Processors

We use secure third-party payment processors for donation transactions. Please note:

• Processor fees are typically non-refundable

• Refund timing may depend on the processor and your financial institution

• Some international transaction fees may not be refundable

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Currency Conversions

For international donations:

• Currency exchange rates may fluctuate between donation and refund

• Refund amounts may differ slightly due to exchange rate changes

• Currency conversion fees charged by your bank are non-refundable

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Fraud Prevention

We take fraud prevention seriously:

• Suspicious transactions may be held for verification

• We may request additional documentation to verify identity

• We reserve the right to refuse or return donations suspected of fraudulent origin

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Policy Modifications

We reserve the right to modify this Refund Policy at any time:

• Changes will be posted on our website with an updated date

• Material changes will be communicated to recurring donors

• Modified policies apply to donations made after the change date

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Contact Us

If you have questions about this Refund Policy or need to request a refund, please contact us:

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The Shuri Foundation
Email: hello@theshurifoundation.org 
Phone: +27 64 793 7889 

 

Address:

471 Rotsvy Rd
Hoedspruit, 1380
Limpopo
South Africa

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Our Promise

The Shuri Foundation is committed to donor stewardship and ethical fundraising practices. We want every supporter to feel confident in their decision to contribute to our mission. If you have concerns about any donation, please reach out to us—we're here to help.

Thank you for supporting our work to create positive change in communities across Africa through conservation-led, community-centered tourism.